Help and support

Discover everything you need to know about ENOVA Audio instruments, technical setup, worldwide shipping, and aftercare. We build specialized, expressive tools for modern musicians, and we are here to support your creative process every step of the way.

Frequently asked questions

Find clear answers to questions regarding compatibility, battery life, performance use, ordering, and delivery. If you cannot find what you are looking for, our team is always ready to assist.

Which instruments are compatible with the Harmonic Driver?

Our tools are designed to work across a broad variety of steel-stringed instruments, including electric and acoustic guitars. They require no permanent modifications to your instrument. Position the device close to the strings to achieve optimal magnetic coupling and sustain control.

How is the device powered, and what is the battery life?

ENOVA Audio devices feature integrated rechargeable power supplies optimized for modern workflows. They charge via standard USB connections, and a dedicated charging cable is included in every package. A single charge provides extended runtime suitable for full rehearsals and live sets.

Can I use ENOVA tools during live performances and studio tracking?

Yes. Every unit is engineered with high-grade shielding and circuit design to minimize pickup interaction, interference, and line noise. This ensures pure, controlled harmonic sustain whether you are performing on stage or recording in a delicate studio environment.

How does the Harmonic Driver compare to traditional sustain tools?

Unlike conventional handheld sustainers, our devices provide nuanced harmonic feedback control, allowing you to seamlessly transition between fundamental tones and rich overtone registers without harsh resonant spikes.

Do you ship internationally from Istanbul?

Yes, we ship worldwide directly from our workshop in Istanbul, Türkiye. Most international shipments arrive within approximately 5–7 business days following dispatch. Tracking details are provided via email as soon as your package ships. Please note that destination customs clearance and import fees are the responsibility of the customer.

What should I do if a product arrives damaged or defective?

If your package arrives damaged or you experience any technical difficulties, please contact us immediately at [[email]] with your order number and photos or a short video of the issue. We will troubleshoot with you and arrange a repair, replacement, or another appropriate solution promptly.

Can I return or exchange my order?

Because our products are specialized, hand-built electronic instruments, we strongly encourage contacting us before ordering to confirm setup compatibility. Returns and exchanges are handled according to the terms active at the time of purchase. Original shipping charges, customs duties, and import fees are non-refundable.

Where can I get personal assistance or ask more questions?

You can reach us directly via email at [[email]] or send us a message on Instagram. We are delighted to answer technical questions, offer setup advice, or help you check compatibility with your signal chain.

Ready to expand your sonic palette?

Explore our handcrafted electronic tools, watch them in action through our sound demonstrations, or discover the complete product catalog today.